Collections Specialist

3 weeks ago

City Of Parramatta Council, Australia Hanson Australia Full time
Job Title: Collections Officer

We are seeking a highly motivated and experienced professional to join our collections team as a Collections Officer. This role is instrumental in performing the day-to-day tasks of account management and collections within our centralised credit function.

Key Responsibilities:
  • Handling a high volume of collection calls to assigned customer base
  • Negotiating the collection of outstanding balances which have fallen into arrears
  • Proactively identifying and escalating risks to the Collections Manager
  • Monitoring and reporting in real time of payment deterioration
  • Ensuring all customer accounts have a valid credit application on file
  • Ensuring customer credit claims are recorded and managed through to conclusion
  • Managing customer orders within assigned credit limits
  • Generating, reviewing, and distributing various reports
  • Collaborative with the Sales Function to resolve matters that may delay payment
  • Utilising a diary system to ensure strict follow-up with internal and external customers
  • Assisting the Collections Manager as required
Requirements:
  • A minimum 1-3 years' experience in a collections/recovery role
  • Experience in managing a high value and volume customer portfolio
  • Strong and effective time and diary management skills and experience
  • Ability to deliver remarkable customer service and exceptional recovery results
  • A high level of resilience and adaptability to changing situations
  • Experience utilising SAP in previous employment
What We Offer:
  • A comprehensive range of employee benefits to enhance your work-life balance, personal development, and financial savings
  • Salary Sacrifice: Take control of your finances by saving on technology and work-related items through our salary sacrifice program
  • Learning and Development: Fuel your career ambitions with our extensive learning and development opportunities, enabling you to unlock your full potential
  • Paid Parental and Grandparent Leave: We support your family life with generous paid leave options, helping you cherish those precious moments with loved ones
  • Discounted Concrete & Quarry Products: Save on your home improvement projects with exclusive discounts on concrete and quarry products
  • Novated Leasing: Drive your dream car for less through our partnership with TFM, offering fantastic discounts on vehicles
  • Health and Well-being: Prioritise your health with discounted health insurance, access to retail outlets, and affordable gym memberships
  • Car Hire Discounts: Enjoy savings on car rentals through our exclusive car hire discounts
  • Electronics: Enjoy a 10% discount on a variety of products from JB Hi Fi

Hanson Australia is an equal opportunity employer, and we employ people from all walks of life. We encourage applications from Indigenous Australians, people with disabilities, those from diverse cultural backgrounds, and the LGBTQI+ community, as long as you have full Australian work rights and can turn up every day 'fit for work', then we'd love to hear from you.

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