Customer Service Professional

7 days ago

Darwin, Northern Territory, Australia beBeeCustomer Part time

We are currently seeking a diligent and customer-focused professional to join our overnight team as a Customer Service Representative. In this dynamic role, you will be responsible for delivering exceptional customer experiences through various channels, including phone calls and emails.

Key Responsibilities
  • Registration and education of new customers with a focus on providing clear and concise information
  • Efficiently respond to customer inquiries via phone and email, offering timely assistance and resolving issues promptly
  • Collaborate with the team to develop and document procedures, ensuring seamless processes and high-quality service delivery
  • Process customer identification verification checks using various methods
  • Stay up-to-date with betting products and market developments, applying this knowledge to provide accurate and informative responses to customers

You will also be expected to:

  • Maintain confidentiality when handling sensitive customer information
  • Develop strong relationships with current and prospective customers through proactive outreach and engagement
  • Apply your initiative and problem-solving skills to resolve complex customer queries in a timely manner
  • Prioritize tasks effectively, managing multiple responsibilities simultaneously to meet deadlines and achieve targets

As a valued member of our team, you can expect to enjoy a range of benefits, including:

  • A supportive and inclusive work environment that fosters collaboration and growth
  • Opportunities for personal and professional development, with dedicated resources available to support your goals
  • Competitive compensation and rewards for outstanding performance

In return for your hard work and dedication, we offer a comprehensive package that includes:

Flexible Working Arrangements, allowing you to balance your work and personal life with ease

Ongoing Training and Development, helping you to stay ahead in your career and achieve your aspirations

A Variety of Benefits, including competitive salaries, bonuses, and rewards for outstanding performance

At [Company], we are committed to creating a workplace where everyone feels valued, supported, and empowered to succeed.

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