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Guest Experience Manager

2 weeks ago

Whitsunday Regional, Australia beBeeHospitality Full time $55,000 - $75,000
About the Role

We are seeking an experienced and friendly individual to be the welcoming face of our hotel, delivering exceptional guest experiences from the moment they arrive.

The ideal candidate will have excellent communication skills, patience to work effectively with team members, and strong attention to detail.

This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, handling multiple tasks at once, and providing outstanding assistance to guests.


Your Key Responsibilities
  • Be the first point of contact for guests, ensuring a seamless check-in and check-out process.
  • Provide expert recommendations on activities, entertainment, and amenities to guests.
  • Coordinate with other departments to manage arrivals, departures, and special guest requests.
  • Maintain accurate records of guest accounts and transactions.
  • Respond promptly to guest inquiries and requests, ensuring maximum guest satisfaction.

Requirements
  • A minimum of 3-6 months of previous experience in a Front Office role is essential.
  • Excellent personal presentation and strong communication skills are required.
  • You should be reliable, flexible, and able to adapt to shifts and rostered work with ease.

What We Offer
  • Discounted staff accommodation and special rates for visiting family and friends.
  • Employee discounts on dining, retail, and activities across the island.
  • Ferry travel discounts to and from the mainland.
  • A supportive and vibrant work environment with opportunities for career development.