
Operational Workforce Coordinator
2 days ago
Job seekers with a passion for operational management and workforce planning are encouraged to apply for this role.
About the JobWe require an experienced Resource Planner to oversee our Genesys Cloud platform, manage intraday staffing levels and contact centre planning in order to deliver exceptional customer experiences.
Main Responsibilities- Ensure seamless telephony operations by adjusting schedules as needed to meet fluctuating customer demand.
- Provide accurate short- and long-term forecasting to support business objectives.
This role requires excellent communication skills, technical knowledge within the call centre environment, and the ability to prioritise tasks, plan and organise workload with minimal supervision.
Australian Citizenship, analytical skills, and a proactive mindset are essential. The successful candidate will be a trusted team member who can take on greater responsibility when required.
What We OfferA 12-month fixed term position, opportunities for professional growth and development, and a commitment to excellence through our core competency framework.
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Operational Workforce Coordinator
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Workforce Coordinator
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Workforce Coordinator
3 days ago
Brisbane, Queensland, Australia Queensland Police Service Full timeWe provide a strong and inclusive team culture committed to the development and growth of our members across several disciplines.Your key accountabilities**The core capability requirements for this role are**:- Consult with District Watchhouses to monitor capacity and forecast availability to ensure the current and future capacity does not exceed build...
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Workforce Coordinator
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Workforce Wellbeing Coordinator
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