Customer Service Coordinator

9 hours ago


Albion Park, New South Wales, Australia Coates Hire Full time

About Coates Hire
We're a proud Australian-owned company with a rich history of supporting customers on major projects. Our focus is on growth, and we provide end-to-end solutions for Equipment Hire, Engineering Solutions, Industrial Solutions, and Power & HVAC.

Your New Role at Albion Park
As a Customer Service Coordinator, you'll play a critical role in our branch teams, assisting customers with their equipment solutions. Your responsibilities will include:

• Coordinating daily operations – equipment deliveries, transfers, pick-ups, repairs & breakdowns.

• Identifying and responding to customer needs in person and by phone & email.

• Contributing to team KPIs – customer loyalty, sales revenue, safety.

• Completing branch administrative duties – generating hire schedules, invoicing, etc.

About You
We're looking for someone with natural customer service skills, a strong work ethic, and the ability to thrive in a fast-paced environment. You'll need to be a quick learner with a high level of attention to detail, have intermediate computer skills (MS Word, MS Excel), and previous experience in a customer service role. A genuine interest in helping others and a proven ability to adapt to changing priorities and work conditions are essential.

What You'll Get in Return
We offer a range of perks and benefits, including development and career progression pathways, access to employee discounts, benefits, and wellbeing programs, purchased additional leave, novated leasing, and salary sacrifice. We also provide 12 weeks of paid parental leave and volunteering opportunities through the Coates Foundation.



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