Excellent Customer Service Representative Wanted

3 days ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time $90,000 - $110,000
Customer Support Specialist

We are seeking a highly skilled Customer Support Specialist to join our organization. In this role, you will be responsible for delivering exceptional customer service and streamlining supply chain operations.

The ideal candidate will possess excellent communication skills, with the ability to build strong relationships with customers and internal stakeholders.

Key Responsibilities:
  • Process customer orders in a timely manner and provide order confirmations.
  • Coordinate same day deliveries and follow up with customers regarding late shipments.
  • Serve as the point of contact for customer inquiries, feedback, and claims.
  • Provide support to field sales engineers, including entering quotations and converting quotations to orders.

In addition, you will have the opportunity to:

  • Work in a fast-paced environment with complex B2B interactions.
  • Collaborate with cross-functional teams to meet and/or resolve customer requirements.
  • Participate in continuous improvement projects and other duties as assigned.
Requirements:
  • A minimum of 3 years of customer service and supply chain management experience in an industrial setting.
  • Good knowledge of SAP and Salesforce.com (highly desirable).

We offer a competitive compensation package, including growth opportunities within a dynamic international environment, performance-based bonuses, flexible work arrangements, and an employee assistance program.

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