Front Office Team Lead

5 days ago


Brisbane, Queensland, Australia Echo Entertainment Group Full time
About The Role

We are seeking an experienced Front Office Team Lead to join our hotel operations team at Echo Entertainment Group's The Star Brisbane. This is a fantastic opportunity to lead a high-performing team and be part of our journey to deliver exceptional guest experiences.

Key Responsibilities
  • Lead the Front Office team with professionalism, ensuring efficient operations and exceeding guest expectations.
  • Manage guest inquiries and concerns diplomatically and empathetically, providing seamless service.
  • Demonstrate our commitment to service excellence through the delivery of our values.
  • Foster a positive collaborative relationship across all departments, promoting a culture of teamwork and respect.
  • Ensure accurate maintenance of guest and financial records.
  • Cultivate a positive and exciting environment where flawless delivery of product excellence and service are paramount.
About You

You will be an experienced hotel professional with previous leadership experience and familiarity with Opera PMS. You will be passionate about delivering guest excellence and have demonstrated experience leading and developing teams to success. Your ability to collaborate and welcome diverse perspectives will be critical in shaping our hotel operations at The Star Brisbane.

What We Offer
  • A competitive salary of approximately AU$120,000 per annum, commensurate with experience.
  • Complimentary buffet meal on every shift.
  • Discounted parking available in the city.
  • 30% Discounts across award-winning restaurants and accommodation.
  • An organisation that values diversity, teamwork, and being your best self.
  • Supportive leadership team.
  • Paid Parental leave from Day 1, Secondary Carer's leave also on offer.
  • Mental Health and Wellbeing services.
  • Endless career growth and opportunities to learn and develop your career.
About Us

The $ billion Queen's Wharf Brisbane development is being delivered by Destination Brisbane Consortium – a joint venture led by Echo Entertainment Group alongside its partners.

When complete, Queen's Wharf Brisbane will deliver four new luxury hotels, more than 50 new food and beverage experiences, significant luxury retail, the restoration of nine heritage buildings, and around 1,500 residential apartments.



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