Senior Advanced Quality Assurance and Analytics Expert

4 weeks ago

Silverwater, New South Wales, Australia Light & Wonder, Inc Full time

Overview

Light & Wonder, Inc. is a leading provider of innovative gaming solutions.

We are seeking a Senior Advanced Quality Assurance and Analytics Expert to join our team in the APAC region.

The successful candidate will oversee and drive the quality strategy for organizational field incidents, ensuring timely resolution and implementation of preventative measures.

Salary: $120,000 - $180,000 per year

Job Description

Key Responsibilities:

  • Act as the primary point of contact for field quality concerns.
  • Ensure the collection of all correct and relevant information related to the quality issues.
  • Coordinate root cause analysis and impact assessments to understand incident origins and impacts.
  • Foster continuous improvement and implement closed-loop preventative measures.
  • Facilitate robust communication and coordination with R&D, Operational, and Service teams.
  • Triage and prioritize field quality issues based on severity and impact.
  • Collect and analyze field data to identify patterns, trends, and areas for improvement.
  • Utilize statistical tools and techniques to interpret data and derive actionable insights.
  • Create and maintain detailed reports and dashboards to communicate findings and recommendations.
  • Provide data-driven recommendations for product design and process improvements.

Required Skills and Qualifications:

  • Bachelor's degree in Quality Management, Engineering, or related field.
  • 5+ years of experience in quality assurance, preferably in a senior or advanced role, with strong emphasis on data analytics.
  • Relevant certifications such as CQE, Six Sigma, PMP, or data analytics certifications are advantageous.

Benefits:

  • Competitive salary and benefits package.
  • Flexible / Hybrid working arrangements.
  • Company paid parental leave.
  • Free onsite Gym in our impressive offices with plenty of onsite parking.
  • Access to LinkedIn learning suite.
  • Novated car leasing.
  • Rewards & Recognition Program.
  • Employee wellness programs.
  • Company-sponsored events and activities.

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