Customer Service Coordinator
4 days ago
We are seeking a highly skilled and motivated Customer Service Coordinator to join our Client Services Team in Dee Why.
Company Overview:
DCL Recruitment is a well-established and successful recruitment firm with a strong professional reputation offering a high-performing, progressive, and supportive team environment.
About the Role:
This role involves providing Front Office Client Service Support and assisting with administration duties in the daily running of the office. The ideal candidate will have experience working in a financial services company or be a junior candidate with strong admin skills looking for their first step into this industry.
Key Responsibilities:
- Provide professional and warm engagement by phone, email, or in-person with clients.
- Manage daily office logistics, including diary management, client bookings, and meeting management.
- Coordinate client review schedules, book appointments, and follow up with clients as needed.
- Assist with preparation and management of client review reporting.
- Update and maintain client records in the CRM system.
- Perform daily general office duties and participate in ad-hoc projects as required.
Requirements:
To be successful in this role, you will need:
- Above-average customer service and interpersonal skills.
- Clear, effective communication both written and verbal.
- Deadline-driven with high attention to detail.
- A team player with the ability to work in a fast-paced environment.
- Organized with the ability to multitask across various responsibilities.
- Familiarity with Microsoft Office, specifically Word, Excel, PowerPoint, and Outlook.
Benefits:
This role offers a competitive salary package, including a base salary of $55,000 per annum, plus benefits and opportunities for career growth and development. You will work in a dynamic and supportive team environment with a range of challenging and rewarding tasks.
Location:
The role is based in Dee Why, with some flexibility to work one day per week from home. The location is close to public transport and shops, making it an ideal choice for those who value work-life balance.
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