Sportsbet Operations Specialist

1 week ago


Melbourne, Victoria, Australia Yolo Group Full time
About the Role

We are seeking a highly skilled Japanese Sportsbet Operations Specialist to join our team at the Yolo Group.

As a key member of our Sportsbook department, you will be responsible for delivering outstanding service and ensuring that our Japanese customers have an exceptional experience.

Key Responsibilities
  • Maximize customer satisfaction by optimizing on-site navigation and user experience for Japanese customers;
  • Review and update customer accounts, process settlements and bonuses in a timely manner;
  • Provide second-level support to Customer Experience Agents and resolve complex issues;
  • Monitor and manage the Japanese market, site, and promotions to ensure optimal performance;
  • Oversight of offer management activities and live incidents for Japan (where applicable);
  • Liaise with Japanese commercial and marketing teams to enhance customer experiences from new to existing customers.
Ideal Candidate Profile
  • A minimum of 1 year of experience in a B2B Sales / Account Executive or Customer Service role, preferably in the Media & Entertainment industry;
  • Familiarity with casino operations, Japanese culture, Excel, communication, and crypto-related concepts;
  • A creative problem-solver with strong networking and relationship-building skills;
  • A detail-oriented individual with a focus on delivering high-quality work products.
What We Offer
  • A dynamic and fast-paced work environment within a company with a strong track record of performance;
  • Flexible working options to accommodate your needs;
  • An opportunity to grow and develop your skills within a young, international, and innovative organization.

Estimated Salary: $60,000 - $80,000 per annum



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