Sportsbet Operations Specialist

2 weeks ago


Melbourne, Victoria, Australia Yolo Group Full time

As a key member of the Yolo Group, a global leader in gaming, fintech, and blockchain innovation, we're seeking an experienced Sportsbet Operations Specialist to join our dynamic team. With millions of users worldwide, our company is committed to delivering exceptional experiences through cutting-edge products and services.

About the Role

We're looking for a talented individual with a passion for sports, excellent problem-solving skills, and a knack for delivering outstanding service to our Japanese customers. As a Sportsbet Operations Specialist, you'll play a vital role in ensuring seamless customer experiences by optimizing on-site navigation, managing customer accounts, processing settlements, and providing second-level support.

Your Daily Tasks:

  • Maximize customer satisfaction by streamlining navigation for Japanese customers;
  • Review and update customer accounts, process settlements, and bonuses;
  • Provide second-level support to Customer Experience Agents;
  • Manage and monitor the Japanese market, site, and promotions;
  • Conduct offer management activities;
  • Liaise directly with commercial and marketing teams to optimize customer experiences;

Ideal Candidate Profile

  • A minimum of 1 year of experience in B2B Sales, Account Executive, or Customer Service roles, preferably within the Media & Entertainment industry;
  • Working knowledge of casino, Japanese, Excel, communication, and crypto;
  • A strong networker and relationship builder;
  • Excellent attention to detail and commitment to delivering high-quality work;

What We Offer

  • An opportunity to thrive within a company with a proven track record of performance;
  • Flexible working options to suit your needs;
  • A dynamic work culture that fosters growth and collaboration.

In exchange for your expertise, we estimate a competitive salary range of $80,000-$110,000 per annum, commensurate with experience and location. Join us as we push the boundaries of innovation and deliver exceptional results.



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