Customer Experience Expert

4 days ago

Adelaide, South Australia beBeeCareer Full time $82,657 - $91,822
Customer Experience Expert

At a leading provider of telecommunications services, we pride ourselves on creating positive and memorable customer experiences.

Key Responsibilities:
  • Answer inbound calls from customers across Australia, promoting our services and providing expert advice tailored to their needs.
  • Use effective communication skills to empathize with and understand customers, confidently de-escalating any grievances.
  • Be flexible with hours to ensure we're there when our customers need us.
Why You'll Thrive in This Role:
  • A supportive team environment where you'll work alongside managers and senior team members dedicated to helping you succeed.
  • Meaningful work supporting everyday customers across Australia by selling solutions they truly need.
  • Great working hours with a rotating schedule Monday to Friday between 7:30 AM and 6:30 PM, no weekends.
  • Career growth with regular social gatherings, ongoing professional development, career progression, and comprehensive training.
  • Fantastic benefits including yearly retention bonuses, awards, prizes, discounts on health insurance, local cafes, and more.
Requirements:
  • Excellent communication skills with the ability to listen, empathize, and engage in friendly conversation.
  • Strong computer literacy and multi-tasking abilities.
  • Self-motivation and a desire to push yourself to new heights.
  • Availability to work Monday - Friday, 7:30 am - 6:30 pm schedule.

As a key member of our team, you will have the opportunity to develop your skills and expertise, working closely with our partner Telstra.

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