NDIS Supported Living Team Lead

7 days ago

Sydney, New South Wales, Australia beBeeTeam Full time $70,000 - $80,000

About Us

Maple Community Services is a Disability Service Provider that facilitates supports in Australia.

Why Choose Us

We instil a progressive, fresh and innovative workplace environment where opportunities for creativity, individualism and originality are plentiful.

About You

We are looking for a team player and organised Team Leader ready to take the next step in their career.

The Team Leader is the primary contact for support staff, participants and involving stakeholders who are connected in our services.

Maintaining a positive and long-term relationship with internal and external relations and handling any concerns that may arise is essential.

Group home/SIL Accommodation experience is preferred.

Qualifications

- Understanding of the NDIS and Disability Industry is required.

- Experience in rostering is preferred but not required.

- A willingness to work outside of standard office hours is necessary.

- A Driver's License with access to a car is required.

- Intermediate skills in Microsoft Office, particularly Excel, are required.

- Excellent time management skills, strong analytical and decision making skills, excellent written, verbal and interpersonal communication skills, strong project management and multitasking skills, demonstrated ability to lead, motivate and guide individuals and teams are all essential.

Responsibilities

- Assisting and connecting participants with stakeholders.

- Developing relationships within the broader community to help ensure the best possible outcomes for people living with disabilities.

- Participating in the development and implementation of systems that ensure staff are able to deliver desired outcomes for participants, including systems to support planning, budgetary, resource management, risk management and quality assurance functions, within your area of responsibility.

- Interpreting participant data, including whole system analysis, to identify appropriate actions to meet the participant interests at a whole service or group level.

- Escalating issues or presenting effective solutions in relation to service delivery and participant care to relevant clinical and/or management bodies when required.

- Establishing, developing and maintaining positive business and customer relationships.

- Supplying management with reports on customer needs, problems, interests, competitive activities and potential for new products and services.

- Providing continuous supervision, support and mentoring to Support Staff.

- Managing Support Staff.

- Monitoring Support Staff performances and relevant processes.

- Responding to calls and messages after business hours when necessary.

- Providing hands-on support such as covering on-call shifts when required.

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