Strategic Customer and Asset Management Lead

3 days ago

Canberra, ACT, Australia beBeeLeadership Full time $288,060 - $298,258
Job Overview

The Executive Branch Manager, Customer and Asset Management plays a pivotal role in improving community outcomes through strategic leadership and operational excellence.

This position oversees customer and tenancy management, procurement, sustainability, and aquatic services. It is responsible for developing and implementing accommodation and leasing strategies, ensuring effective service delivery across the property group portfolio.

The role requires strong leadership, deep technical expertise, and the ability to collaborate across government and industry to deliver high-quality outcomes.

Key Responsibilities
  • Lead customer-focused service delivery to improve community outcomes.
  • Foster a safe, inclusive, and sustainable workplace culture.
  • Oversee effective procurement and property management practices.
  • Provide strategic advice on accommodation and property matters.
  • Promote collaboration and a unified organisational approach.
  • Build strong stakeholder relationships and lead a high-performing team.
  • Delivering Aquatic services
Eligibility/Other Requirements
  • Service Delivery: Extensive experience in leading the delivery of services, with a customer service focus and mindset.
  • Leasing: Experience in leasing and property management services across a range of assets including office accommodation.
  • Procurement: Experience in multi-level procurements
Desirable Skills
  • Experience in customer service, property management, procurement or service reform would be highly valued.

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