
Service Delivery Excellence Lead
1 week ago
A captivating opportunity to drive excellence in front-line support.
Key Responsibilities:
- Forge operational efficiencies and optimise service performance
- Nurture team members, initiatives, and deliver first-line services to a broader organisation
- Maintain fit-for-purpose processes, technologies, and behaviours to enhance the service desk function
- Ensure effective and efficient support within KPIs, focusing on customer satisfaction
Benefits:
- Support for health and wellbeing through our wellbeing programme
- Opportunities to accelerate growth through learning and development initiatives
- Generous parental leave offerings for primary and secondary carers
- True recognition through employee award schemes
- Access to product ranges at a discounted rate
Requirements:
- Demonstrated experience in leading service desk teams
- Proven stakeholder management skills and strong customer service focus
- Tertiary qualifications
About This Opportunity:
This role reports into a Manager and oversees the activities of the DGTech Service Desk. The successful candidate will be involved in delivering support services to the DuluxGroup organisation.
Our Culture:
We offer a collaborative workplace that values diversity of perspective. We strive for an innovative, flexible, and inclusive environment where employees can perform at their best.
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