Service Delivery Excellence Lead

7 days ago

Melbourne, Victoria, Australia beBeeLeadership Full time $125,000 - $175,000

Job Overview

This leadership role is centered around coordinating strategic initiatives, managing a team, and engaging with customers in a dynamic environment.
The successful candidate will play a critical leadership role in ensuring consistent delivery of high-quality service that supports various stakeholders.

Key Responsibilities:

  • Leading a team responsible for scheduling, job updates, and customer communication;
  • Overseeing daily operations to meet performance targets and exceed customer expectations;
  • Acting as the primary escalation point for customer queries and concerns;
  • Tracking and reporting on service metrics and team performance;
  • Collaborating with cross-functional teams;
  • Representing the voice of the customer within the business.

Requirements:

  • Experience in a similar leadership or operational role preferred;
  • Strong leadership and people management skills;
  • Excellent interpersonal and communication skills;
  • Ability to stay calm under pressure in a fast-paced environment.

What We Offer:

  • A competitive salary package;
  • Flexible work arrangements.

Join Our Team: As part of a supportive and inclusive leadership team, the successful candidate will have the opportunity to shape a new role and directly impact customer experience and operational excellence.

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