Client Success Account Manager

6 hours ago

Sydney, New South Wales, Australia ISS Market Intelligence Full time

This is a pivotal role at ISS Market Intelligence, where you will be responsible for delivering exceptional account and relationship management to our esteemed clients in Australia. As a Client Success Account Manager, you will oversee various aspects of the post-sales process, including onboarding, training, client service, and ongoing engagement.

Key Responsibilities:

  • Achieve allocated client renewal revenue targets
  • Manage post-sales onboarding, relationship management, client retention and service for Rainmaker/ISS MI products
  • Develop and maintain excellent client relationships with assigned accounts and with existing and potential Rainmaker/ISS MI clients
  • Provide ongoing training and support to Rainmaker clients, proactively and for inbound queries
  • Work closely with development, data operations, research and marketing teams to provide client feedback for product enhancements
  • Assist the Head of Client Success with the client engagement, retention and renewal strategy for Rainmaker research and product clients
  • Assist Technical Sales team with identifying sales opportunities, client prospecting, upsell opportunities and cross-product solutions
  • Assist Advertising Operations team to coordinate client advertising execution across digital and print media titles
  • Manage client renewal pipeline in Salesforce

Requirements:

  • Bachelor or Masters degree in business, finance, marketing, communications or related field preferred but not essential
  • With 2-5 years of industry experience in account management, sales or client services in financial services, technology, media, information service vendors, insurance, investment management or superannuation
  • Understanding of wealth management, superannuation, life insurance and management investments preferred but not essential
  • Strong client service, account management and engagement skills, ability to communicate professionally and effectively with all levels within the client organization
  • Excellent communication, presentation and client training skills required
  • Highly organized workflow with strong attention to detail, effective prioritization and time management
  • Willingness to learn and develop
  • Proficiency in MS Office with an emphasis on Excel and PowerPoint
  • Ability to work independently as well as within a collaborative team environment

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