Guide Tourism Operations Specialist

2 days ago

Darwin, Northern Territory, Australia beBeeTourism Full time $79,000 - $89,000
Job Title:

Tours Guide Manager

">About the Role:

The Tours Manager is a pivotal position within our operation, overseeing the dedicated Tours department to deliver exceptional customer service and logistical management.

This involves optimizing team rostering to maximize revenue and efficiency, as well as driving the recruitment, training, and development of Indigenous and non-Indigenous tour guides. The successful candidate must maintain key stakeholder relationships, including Parks Australia and Traditional Owners, promoting respectful collaboration and community involvement.

Key qualifications include proven leadership in high-volume tourism operations, ideally in remote or regional Australia, with a passion for Indigenous tourism and cultural interpretation. Strong commercial acumen with experience in sales, financial planning, and team development is also essential.

The ideal candidate will have a driver's license (LR or MR preferable) and knowledge of Kakadu would be highly regarded. H endorsement is desirable.

We offer a unique opportunity to work in one of Australia's most iconic locations, surrounded by natural beauty and rich cultural heritage. We provide staff accommodation and meals on-site, ensuring a comfortable and supportive work environment.

">Responsibilities:
  • Lead the overall operations of the Tours division, ensuring high-quality guest experiences through exceptional service delivery, logistics management, and product development.
  • Optimizing team rostering to maximize revenue and efficiency.
  • Drive the recruitment, training, and development of Indigenous and non-Indigenous tour guides, championing sustainable employment and cultural engagement.
  • Maintain key stakeholder relationships, including Parks Australia and Traditional Owners, promoting respectful collaboration and community involvement.

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