Tours Guide Manager

3 weeks ago

Darwin, Northern Territory, Australia 21c Museum Hotels Full time
Overview

Cooinda Lodge Kakadu is a unique resort nestled in the heart of Kakadu National Park, Northern Territory, Australia. Under an Accor's Hotel Management Agreement in partnership with the Djigardaba Enterprise Aboriginal Corporation, it offers guests a gateway to explore the UNESCO World Heritage-listed park. The lodge provides accommodations including lodge rooms, eco-tents, and camping sites, with amenities such as two swimming pools, restaurants, bars, a general store, and access to Yellow Water Cruises and the Warradjan Cultural Centre. Cooinda Lodge is committed to Indigenous employment, with 25% of our team Bining, working on country, and collaborates with the Indigenous Land and Sea Corporation through the Real Jobs Program. We are an equal opportunity employer and encourage applications from people of all backgrounds, experiences, and identities.

You must have the legal right to work in Australia to be considered for this role.

The Tours Manager is responsible for leading and driving the dedicated Tours department through effective customer service and logistic management.

Responsibilities

  • Lead the overall operations of the Tours division, ensuring high-quality guest experiences through exceptional service delivery, logistics management, and product development.

  • Optimizing team rostering to maximize revenue and efficiency.

  • Drive the recruitment, training, and development of Indigenous and non-Indigenous tour guides, championing sustainable employment and cultural engagement.

  • Maintain key stakeholder relationships, including Parks Australia and Traditional Owners, promoting respectful collaboration and community involvement.

Benefits

  • Competitive Salary: AUD 79,000 – 89,000 per annum, inclusive of superannuation.

  • Fully Equipped Apartment Provided: Fully furnished apartment on-site at no cost, including utilities and maintenance.

  • Complimentary Meals: All meals provided free of charge through our staff dining facilities.

Qualifications

  • Proven leadership in high-volume tourism operations, ideally in remote or regional Australia, with a passion for Indigenous tourism and cultural interpretation.

  • Strong commercial acumen with experience in sales, financial planning, and team development.

  • Driver's license mandatory (LR or MR preferable) and Kakadu knowledge highly regarded;

  • H endorsement desirable.

Additional Information

Cooinda Lodge Kakadu offers a unique opportunity to work in one of Australia's most iconic locations, surrounded by natural beauty and rich cultural heritage. We provide staff accommodation and meals on-site, ensuring a comfortable and supportive work environment. Join our team and be part of an unforgettable experience in the heart of Kakadu National Park.


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