Airport Infrastructure Specialist

7 days ago

Gold Coast, Queensland, Australia beBeeImplementation Full time US$90,000 - US$120,000
Implementation Specialist

We are seeking an Implementation Specialist to join our Delivery and Implementation team. The successful candidate will report directly to the Implementation Lead.

As a remote worker with frequent travel to customer sites, this role will not have any direct reports.

The ideal candidate will be responsible for installing, configuring, and commissioning AeroCloud products in airport environments across the US and neighboring territories.

They will work side-by-side with Project Managers to deliver projects to scope, timeline, and budget, representing AeroCloud on site as the technical lead.

Responsibilities
  • Managing the successful implementation, including on-site hyper care immediately after go-live, to meet AeroCloud and customer expectations.
  • Delivering onsite product training to airport IT employees, covering operations, basic troubleshooting, and maintenance best practices.
  • Providing regular and transparent reporting on the progress of implementations and deployments to the project team.
  • FOLLOWING change management processes and adhering to Service Level Agreements (SLAs).
  • Assisting in updating and maintaining knowledge base by creating or updating documentation, guides, and lessons learned after projects.

The duties and responsibilities of the role may vary and change depending on the business needs.

Job Requirements

What we are looking for?

  • A minimum of 2 years' experience delivering hardware installations within airport environments and familiarity with SaaS deployments in operational environments.
  • Comfortable delivering multiple product installations in parallel projects and adapting to different airport environments.
  • A customer-first approach is essential, along with strong communication skills, stakeholder management ability, and confidence working in live operational environments under time pressure.
  • A self-starter approach with the ability to take ownership of installations end-to-end is required.
  • Strong working knowledge of Windows-based machines, managing domain equipment using Active Directory, and managing Windows Server components.
  • Experience with Networking, installation, and configuration of network switches, firewall configuration, switch configuration - VLANs, IP Routing, and diagnostics of end-user devices.
  • Experience with airport/airline software is desirable.
Benefits
  • Competitive salary
  • Best-in-class Share/Equity Scheme
  • 20 days annual leave + statutory holidays
  • Take your birthday off work with us
  • Extensive upskilling and training
  • 401k scheme (employee-only contributions)
  • Company-funded health insurance
  • Company-funded dental and vision insurance
Our Ethos

AeroCloud recognizes Diversity, Equality, and Inclusion at the heart of our business. They represent the mutual trust, respect, and understanding we strive for.

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