Customer Care Advocate

5 days ago

Ipswich, Australia beBeeCustomerCentric Full time $58,000 - $88,000
Customer Experience Specialist Job Description

We are seeking a customer-focused individual to join our National Customer Experience team as a Customer Experience Specialist. This exciting opportunity allows you to provide exceptional after-sale care, handle pre-sale enquiries, and process data with high accuracy.

Key Responsibilities:
  • Communicate with customers to identify and resolve after-care issues, including handling complaints and selling accessories.
  • Answer sales-related enquiries and guide consumers through the product selection process.
  • Enter store orders into our system with efficiency.
Required Skills and Qualifications:
  • You must be customer-centric and solution-driven.
  • You should have excellent communication skills and professionalism in all situations.
  • You need strong computer skills and the ability to learn new programs quickly.
  • Previous experience in a call centre environment is highly regarded, but not necessary.
Benefits:
  • Comprehensive training on company history, manufacturing process, product range, and computer systems.
  • A state-of-the-art software system for efficient day-to-day responsibilities.
  • Work-from-home possibilities based on performance.
  • An onsite canteen with heavily discounted staff meals.
What We Offer:
  • State-of-the-art software for efficient daily tasks.
  • Opportunities for remote work based on performance.
  • Onsite canteen with affordable meals for staff.

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