Contact Centre Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomer Full time $55,000 - $70,000

Seeking a skilled professional to excel in a Contact Centre role.

About the Position
  • Interact with customers using a consultative approach, fostering strong relationships to deliver exceptional service outcomes.
  • Provide prompt resolutions to queries, problems, or complaints by treating each contact professionally and consultatively.
  • Collaborate with the team to achieve customer satisfaction targets and contribute to continuous improvement initiatives.
  • Meet individual and team performance objectives, demonstrating attention to detail and multitasking capabilities.
About You
  • Excellent communication and interpersonal skills, with the ability to build rapport quickly and effectively.
  • A collaborative problem solver with high emotional resilience and empathy, capable of adapting to diverse situations.
  • Able to prioritize tasks efficiently, manage multiple screens, and maintain a high level of productivity.

This is an excellent opportunity to develop your skills and expertise in a dynamic environment. As a Contact Centre professional, you will be part of a dedicated team working together to deliver outstanding customer experiences.

Key Responsibilities:

  • To provide exceptional customer service through effective communication and consultation.
  • To resolve customer queries and issues promptly and professionally.
  • To collaborate with colleagues to achieve customer satisfaction targets and improve processes.

What We Offer:

  • A competitive compensation package that rewards your hard work and dedication.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A supportive and inclusive work environment that fosters collaboration and teamwork.

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