
Contact Centre Banking Specialist
7 hours ago
This role involves working in a contact centre environment as a banking specialist. The ideal candidate will be part of a hybrid work culture that promotes a 50-50 balance between office presence and remote work.
Key Responsibilities:- Deliver exceptional customer experiences through efficient solutions and timely responses to customer inquiries
- Handle everyday banking transactions, account openings, and processes via telephone or other communication channels
- Engage actively with customers, build trust, and ask relevant questions to exceed expectations and drive positive outcomes
- Demonstrated passion for delivering outstanding customer service with experience in related roles
- Proficiency in using computer systems and ability to navigate multiple software applications
- Strong verbal communication skills to listen, empathize, and convey complex information effectively
The organization offers a range of benefits and support resources to help employees maintain a healthy work-life balance, including flexible work arrangements, training opportunities, and access to expert advice and guidance. What We Offer:
- A dynamic and supportive work environment
- Ongoing training and development opportunities
- Access to expert guidance and resources
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