Contact Centre Consultant

2 weeks ago

Brisbane, Queensland, Australia Hays | Contact Centres Full time $60,000 - $80,000 per year

Customer Service Consultant position is with a well-established Australian customer-owned Bank

Your new company

This customer-owned institution in Brisbane is looking for a passionate Customer Service Consultant to become part of their forward-thinking, supportive team. With flexible working arrangements designed for real work-life balance, you'll have the opportunity to make a meaningful impact-helping customers use their money to create a thriving world. If you're ready to be part of a trusted, well-established bank that holds itself to the highest standards, this is your chance

Your new role

Be the friendly voice that customers rely on As the first point of contact, you'll handle a high volume of inbound enquiries while proactively conducting outbound follow-ups to ensure every customer feels valued. Beyond providing seamless service, you'll have the opportunity to identify needs, introduce customers to tailored banking solutions, and collaborate with internal teams to deliver the best possible experience. If you thrive in a fast-paced environment and love making a difference, this role is for you

  • Handle high-volume inbound enquiries and transactions via phone, email, live chat, and social media
  • Conduct outbound follow-ups, welcoming new customers and ensuring seamless service
  • Assist customers with banking needs, including opening accounts, internet banking, credit cards, payments, foreign exchange, insurance, and fraud-related queries
  • Identify opportunities to introduce customers to the bank's range of products and services
  • Collaborate with internal teams to provide tailored solutions while ensuring compliance with policies and procedures

What you'll need to succeed

  • Proven recent Customer Service experience
  • Experience in Banking, Insurance or Financial Services is desirable but not essential.
  • Proven experience working in a fast-paced role
  • Strong communication/interpersonal skills
  • Strong computer skills

What you'll get in return

  • 6 -week training program
  • Career growth progression
  • Supportive and social workplace culture
  • WFH flexibility: 2 days' work from home post training

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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