Fine Dining Service Ambassador

3 days ago


Cairns City, Queensland, Australia Hilton Hotels Full time

Hilton Hotels is seeking a Fine Dining Service Ambassador to join our team. This role plays a vital part in delivering exceptional guest experiences across our restaurants, bars, room service, banquets, and in-hotel cafes.

About the Role

As a Food and Beverage Attendant, you will be responsible for upholding the highest quality standards for food and beverage operations. You will work with your colleagues to deliver a high-quality service experience that exceeds customer expectations through tasks such as:

  • Receiving orders and serving customer requests in a timely manner
  • Understanding menu content and promotional activities
  • Keeping your service area clean and well-prepared
  • Efficiently managing customer accounts
  • Answering guest queries in a polite and helpful manner

What We're Looking For

To successfully fill this role, you should possess a friendly, positive disposition and be committed to delivering exceptional guest service. You should also be motivated to learn new skills and techniques, smart and tidy in appearance, and willing to participate on a team.

Key Skills and Qualifications

  • Friendly, positive attitude
  • Committed to delivering exceptional guest service
  • Motivated to learn new skills and techniques
  • Excellent communication skills in English
  • Flexibility, reliability, and responsiveness
  • Ability to manage customer types, inquiries, and complaints
  • Knowledge of alcoholic beverages and mixing of drinks
  • Previous food hygiene experience
  • Cash handling experience

Compensation Package

We offer a competitive salary range of $40,000 - $60,000 per year, depending on location and experience. Additionally, you will have access to benefits such as health insurance, retirement plans, and paid time off.



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