Customer Service Representative for a Scalable Company

3 weeks ago

Sydney, New South Wales, Australia Talent Web Full time

At Talent Web, we're seeking a passionate entry-level customer service representative to join our team and help build the success of an innovative company shaking up the Australian gambling sector.

This is a fantastic opportunity for a driven individual who wants to make a difference and be part of a dynamic team. As a customer service representative, you will provide exceptional support to customers over the phone, email, and live chat, taking initiative to see improvements in current processes and working collaboratively with the wider team.

The role involves providing top-notch customer service, identifying areas for process improvement, and collaborating with colleagues to drive business results. If you're highly motivated, enjoy problem-solving, and are looking for a challenging role with opportunities for growth and development, this could be the perfect fit for you.

Key Responsibilities:

  • Customer Support: Provide excellent customer service via phone, email, and live chat
  • Process Improvement: Identify areas for improvement and suggest solutions
  • Team Collaboration: Work closely with colleagues to achieve business goals
  • Roster:** Rotate through a variety of shifts, including evenings and weekends

Requirements:

  • Candidate Profile: Highly motivated, enthusiastic, and eager to learn
  • Skills: Excellent communication, problem-solving, and teamwork skills
  • Education:** Relevant tertiary qualification or equivalent experience

What We Offer:

  • Internal Progression Opportunities: Career advancement within the company after 15 months
  • Mentorship and Growth Opportunities:** Guidance and support for professional development
  • Flexibility:** Hybrid work arrangement allowing for flexibility and work-life balance

We offer a competitive salary package, including a base salary of $65,000 - $75,000 per annum, depending on experience, plus superannuation benefits.

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