Customer Service Lead

2 days ago


Adelaide, South Australia beBeeCustomerService Full time $120,000
Job Title: Customer Service Manager

We are seeking an experienced customer service leader to oversee a team of six customer service officers, handling high volumes of inbound enquiries.

This is an exciting opportunity to lead and grow a team, leveraging your expertise in customer service management to drive exceptional service outcomes.

  • Lead, coach, and mentor the Customer Service team to ensure they deliver exceptional service experiences to our customers.
  • Oversee enquiries ranging from installation bookings to troubleshooting solar, battery and hot water issues.
  • Support trades and contractors to ensure customer jobs run smoothly.
  • Resolve escalated customer matters with professionalism and care.
  • Drive process improvements and implement strategies to enhance customer satisfaction.

About You:

  • At least 5 years' customer service leadership experience, ideally in energy, utilities, construction or similar environments.
  • Proven ability to coach, motivate and develop staff while managing high call volumes.
  • Strong communication skills and the ability to navigate sensitive or complex customer situations.
  • A hands-on approach with the ability to lead by example and support your team day to day.

  • Service Manager

    2 days ago


    Adelaide, South Australia Lead Group Consultancy Full time

    Service manager position for leading pump manufacturer- Competitive salary- Relocation Assistance providedAre you an experienced and driven individual with a passion for leading and optimizing service operations? Are you looking for an exciting opportunity to join a renowned pump manufacturer as a Service Manager? If so, we have the perfect position for...


  • Adelaide, South Australia beBeeCustomerService Full time $90,000 - $120,000

    Customer Service LeadWe are seeking a highly skilled and experienced Customer Service Manager to join our team.The ideal candidate will have excellent communication skills, be able to multi-task, and possess superior organisational skills. Previous experience with CRM systems is essential.Key responsibilities of the role include:Managing internal clients and...


  • Adelaide, South Australia Detpak Full time

    The Detmold Group is a family-owned and operated global business, partnering with some of the world's largest and most iconic food and retail brands to create world-class packaging for a better tomorrow.Our business is focused on making a positive impact for our people, our partners and our planet whilst keeping our customers at the core of everything we...

  • Customer Service Lead

    2 weeks ago


    Adelaide, South Australia Detpak Full time

    The Detmold Group is a family-owned and operated global business, partnering with some of the world's largest and most iconic food and retail brands to create world-class packaging for a better tomorrow. Our business is focused on making a positive impact for our people, our partners and our planet whilst keeping our customers at the core of everything we...


  • Adelaide, South Australia Detpak Full time

    The Detmold Group is a family-owned and operated global business, partnering with some of the world's largest and most iconic food and retail brands to create world-class packaging for a better tomorrow. Our business is focused on making a positive impact for our people, our partners and our planet whilst keeping our customers at the core of everything we...


  • Adelaide, South Australia beBeeLeadership Full time $90,000 - $110,000

    Customer Service Team LeadAs a seasoned customer service professional, you will have the opportunity to develop and lead a team that provides exceptional service to customers.This role requires strong leadership skills, as well as the ability to motivate and coach team members to consistently deliver high-quality service.Key ResponsibilitiesDevelop and...


  • Adelaide, South Australia beBeeCustomerService Full time $89,100 - $103,400

    Customer Service Team Lead PositionWe are seeking an experienced Customer Service Team Lead to join our team. As a key member of our organization, you will be responsible for leading a group of customer service professionals and ensuring they deliver exceptional service to our clients.The ideal candidate will have proven experience in managing customer...


  • Adelaide, South Australia beBeeLeadership Full time $120,000 - $150,000

    Job SummaryThe Customer Service Manager plays a pivotal role in leading the customer service team to deliver exceptional service outcomes.This individual will oversee customer enquiries, support trades and contractors, and resolve escalated customer matters with professionalism and care.About The RoleLead, coach and mentor the Customer Service team to...


  • Adelaide, South Australia beBeeLeadership Full time $76,561 - $80,000

    Job OverviewThe Customer Service Team Lead will play a pivotal role in ensuring exceptional customer experiences across various touchpoints. This individual will lead by example, fostering a collaborative environment that emphasizes empathy, active listening, and timely issue resolution.About the RoleThis is an exciting opportunity for a seasoned...


  • Adelaide, South Australia beBeeCustomerService Full time $98,478 - $104,165

    Job DescriptionThe Team Leader will drive high levels of customer service to both internal and external customers while motivating and leading a team to deliver meaningful customer service, financial support and estate administration to members of our community.Responsibilities include the day-to-day leadership of a team including resourcing, performance...