Strategic Customer Service Lead

4 days ago


Adelaide, South Australia beBeeCustomerService Full time $98,478 - $104,165
Job Description

The Team Leader will drive high levels of customer service to both internal and external customers while motivating and leading a team to deliver meaningful customer service, financial support and estate administration to members of our community.

Responsibilities include the day-to-day leadership of a team including resourcing, performance management and oversight of the delivery of quality and timely customer services.

Providing expert advice while contributing to the continuous improvement of the Personal Estates branch by identifying operational efficiencies.

Contributing to business growth and sustainability by identifying process improvement opportunities and leading change management processes.

Monitoring of customer service deliverables and managing compliance within the team as part of business-as-usual activities.

Identifying, developing and implementing new business procedures through consultation with external stakeholders, industry professionals and the community.

Supporting the overall development of the team as both mentor and coach, playing a key role in driving the positive culture of the branch.



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