Technical Support Specialist

2 weeks ago

Australia beBeeITProfessional Full time $80,000 - $105,000

About This Role:

Job Overview

We are seeking an experienced IT professional to join our team as a Technical Support Specialist.

Main Responsibilities
  • Provide timely and effective technical assistance to internal stakeholders, ensuring the highest level of customer satisfaction.
  • Manage the onboarding and offboarding process for new users, including setting up and configuring laptops, software, and mobile devices.
  • Maintain accurate inventory records and associated documentation for IT assets.
  • Assist with projects as assigned, including testing and supporting new technologies.
  • Evaluate and resolve technical incidents in collaboration with internal IT teams and external vendors.
  • Document support processes and procedures to ensure continuity and quality.
Requirements
  • A minimum of 3 years of experience in a Level 2 service desk or desktop/network support role.
  • Intermediate-level skills in Active Directory, Entra ID, and Group Policy.
  • Advanced knowledge of Microsoft Office 365, Intune, Windows 10/11, Android, and Apple devices.
  • Tertiary qualification in Technology is highly regarded.
  • Certifications such as MCP, MCSA, CCNA, or CompTIA are advantageous.
  • Familiarity with various operating systems, including Windows, macOS, and iOS.
  • Excellent written and verbal communication skills.
  • Prioritization and task management skills.
  • Attention to detail and problem-solving abilities.
  • A dynamic work ethic and willingness to adapt to changing requirements.
  • Ability to drive continuous improvement in support processes.
  • Autonomy, dependability, and responsiveness to management direction.

We value diversity and inclusion, welcoming applications from candidates with diverse backgrounds.

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