Leader in Customer Experience Management

24 hours ago

Brisbane, Queensland, Australia beBeeCustomer Full time $120,000 - $140,000

Unlock your potential as a Senior Customer Success Manager in our dynamic team.

About the Role

Join us on a mission to revolutionize property experiences worldwide.

As a Senior Customer Success Manager, you will play a vital role in delivering exceptional customer service and driving long-term success for our customers.

  • Develop and execute tailored customer success strategies to boost adoption, retention, and advocacy.
  • Owning the entire customer lifecycle, from onboarding to engagement and loyalty.
  • Collaborate with key decision-makers and stakeholders to foster lasting relationships and drive business growth.
  • Facilitate product training for clients, leveraging your expertise to ensure seamless adoption.
  • Monitor customer health, identifying areas for improvement and developing risk mitigation plans.
  • Design and implement retention strategies that align with customer goals and objectives.
  • Promote upsell revenue by showcasing new product features and expanded usage opportunities.
  • Serve as an internal advocate for customers, proactively addressing concerns and feedback.
Key Responsibilities
  • Meet or exceed monthly performance metrics while maintaining accurate administration and notes.
  • Be prepared to visit clients in person to build strong relationships and drive business outcomes.
About You
  • Proven experience in customer-facing roles, preferably in fast-paced environments.
  • Commercial acumen and a track record of driving recurring revenue growth.
  • A minimum of 5+ years of experience in technology or real estate sectors.
  • Strong passion for delivering exceptional customer service and exceeding expectations.
  • Demonstrated ability to develop and implement customer-centric plans and objectives.
  • Excellent relationship-building skills, with a focus on trust and open communication.
  • Ability to work under tight deadlines while managing multiple projects and priorities.
  • Comfortable working with data analytics to identify customer risks and opportunities.
What We Offer
  • A flexible and hybrid approach to working arrangements.
  • Competitive leave policies, including birthday leave and additional purchase options.
  • Supportive parental leave programs for primary and secondary caregivers.
  • Our community-focused initiatives, such as volunteer leave and matched payroll giving.

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