Manager of Customer Experience

2 weeks ago

Brisbane, Queensland, Australia beBeeDiversity Full time $60,000 - $80,000

As a key leader in our organization, the Branch Manager will play a pivotal role in driving customer satisfaction and business results.

This dynamic role involves empowering a team of Customer Advisors to embody our company values at our Woolloongabba branch. The successful candidate will be responsible for:

  • Putting customers at the centre of everything
  • Cultivating a culture of excellence through coaching and mentoring staff to achieve business objectives
  • Driving sales activity and identifying cross-sale opportunities
  • Delivering exceptional customer experiences
  • Strategically developing the branch

To succeed in this role, applicants should possess:

  • A proven track record in retail banking management or leadership roles
  • Customer-centric thinking and the ability to influence and coach staff
  • A passion for delivering an outstanding customer experience and commitment to quality
  • A keen eye for detail and appreciation for inclusion and diversity

We offer a diverse and inclusive workplace, onboarding program, attractive base salary, and career-growth opportunities.

Our goal is to create a culture of equity and respect where everyone feels valued and appreciated.

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