Digital Fraud Prevention Specialist

3 days ago

Brisbane, Queensland, Australia beBeeLeader Full time $100,000 - $150,000
About the Role

This is an exciting opportunity to lead a team of professionals in the field of Fraud and Scam prevention.

As a Team Leader, your key responsibilities will include:

  • Ensuring the compliant operations of the team and all functions, processes, and personnel.
  • Providing guidance and support that contributes to the team's goals of detecting, mitigating and preventing fraud and scams.
  • Leading and motivating the team to achieve outstanding levels of service when dealing with customers, assessing alerts/completing investigations and/or dealing with other stakeholders.
  • Handling escalation inbound queries from stakeholders, customers and direct reports to help achieve required service levels and business targets.

About You

Experience:

  • At least 2 years' experience in monitoring Fraud and Scams across multiple product channels.
  • At least 1 year's experience as a Senior of an Operations Team.

Skills & Knowledge

Exceptional knowledge of Fraud and scams.

Leadership skills in managing an operations team in a financial institution.

Excellent time management, organisation, delegation and prioritisation skills.

Excellent communication, negotiation and interpersonal skills.

Ability to meet deadlines and achieve objectives.

A strong CAN DO attitude and positive demeanor to problem solving.

Report writing skills.

Ability to contribute to a team and work collaboratively with others.

About Us

We are a leading regional bank providing genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

We are passionate about providing opportunities for you to develop your career in a transformational and collaborative environment with a strong focus on community.

We foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Our Benefits

Discounted financial products.

Salary sacrificing options.

Paid parental leave with no minimum.

Paid volunteer days.

Purchase annual leave.

BUPA Corporate Plan.

Employee Assistance Program (EAP).

A 'zero tolerance' to Domestic and Family Violence (DFV) with active support for employees experiencing DFV.

5 employee diversity network groups focusing on; First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career.

We are a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index.

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