Chief Fraud Prevention Specialist

1 day ago

Brisbane, Queensland, Australia beBeeFraud Full time $90,000 - $120,000
Job Description

The Fraud Management Coordinator plays a pivotal role in safeguarding the business against fraudulent activities across the travel sector.

This role is responsible for overseeing investigations and fraud identified cases on a daily basis, ensuring timely closure of fraud files.

Key responsibilities include:

  • Strategy & Process Development
    • Drive a Zero Tolerance fraud policy
    • Develop and implement fraud prevention and detection strategies
    • Identify and implement process improvements to enhance fraud detection and recovery outcomes
    • Ensure consistent interpretation and application of Fraud Management Functional Rules
  • Fraud Management
    • Manage fraud cases to reduce claim leakage and fraudulent payouts
    • Coordinate investigations
    • Participate in the development of a fraud management framework
    • Collaborate with legal teams and law enforcement on high-value or sensitive fraud cases
  • Operational Execution
    • Ensure timely triage and investigation of fraud alerts
    • Maintain and enforce Standard Operating Procedures for fraud referrals and investigations
    • Monitor and report on KPIs such as fraud referral rate, proven fraud rate, and investigation turnaround time
    • Leverage data analytics to identify fraud patterns
  • Training & Awareness
    • Train new hires and claims teams on fraud red flags and trends
    • Lead fraud awareness campaigns
    • Upskill fraud management teams on emerging fraud trends and tools
  • Problem Solving Skills
    • Demonstrated problem solving ability and decision making
    • Ability to think outside the square
    • Identify appropriate solution options and provide recommendation

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