Team Leader for Customer Experience

4 days ago


Perth, Western Australia beBeeCustomerFocussed Full time $110,000 - $140,000
Leadership Role for Aspiring Professionals

The position of Lead Relationship Associate presents a fantastic opportunity for aspiring leaders to lead a team of talented relationship associates.

In this capacity, you will be responsible for the leadership development and capability uplift of the relationship associates to support bankers in delivering superior customer service.

You will drive operational efficiency and productivity that is integrated across the enterprise.

Additionally, you will lead your team through change and execute on the bank's strategy.

Main Responsibilities:

  • Provide Leadership and Coaching: Create an engaged, customer-focused team delivering superior customer service outcomes and positive advocacy measures.
  • Liaise with Customers: Act as the point of contact for complaints, compliments, and escalations as required.
  • Develop Business Unit Initiatives: Collaborate with the leadership team to develop and execute business unit customer experience initiatives.
  • Prioritize Resources: Ensure customer/banker expectations are met by prioritizing resources and workflow.
  • Leverage Technology: Drive digital adoption to meet customer needs and protect, deepen, and grow client relationships.
  • Manage Stakeholder Relationships: Foster exceptional customer service by managing stakeholder relationships across the value chain.
  • Elevate Professional Capabilities: Develop the skills of direct reports through ongoing training and support.


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