Guest Service Specialist

3 days ago

Sydney, New South Wales, Australia beBeeService Full time $55,000 - $85,000
Key Job Responsibilities:

We are seeking a highly skilled and experienced Guest Services Specialist to join our team. As a Guest Services Specialist, you will be responsible for providing exceptional service to our guests, ensuring that their stay with us is nothing short of perfect.

  • Provide accurate and timely information to guests about hotel facilities, services, and local attractions.
  • Respond to guest requests and resolve any issues in a professional and courteous manner.
  • Develop and maintain relationships with guests, understanding their needs and preferences to provide personalized service.
  • Collaborate with other departments to ensure seamless delivery of services and exceed guest expectations.
Requirements:

To be successful as a Guest Services Specialist, you will require:

  • A strong background in hospitality, preferably in a 5-star hotel environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Knowledge of local area, including attractions, restaurants, and entertainment options.
  • Ability to work well under pressure, handling multiple tasks and priorities in a fast-paced environment.
  • High level of professionalism, discretion, and integrity at all times.
Benefits:

As a valued member of our team, you can expect:

  • Opportunities for career growth and development.
  • Competitive salary and benefits package.
  • Discounts on hotel stays and food and beverage outlets.
  • Access to exclusive employee programs and events.
Why Work With Us?

Our hotel is committed to delivering an exceptional experience to our guests, and we are looking for like-minded individuals to join our team. If you are passionate about providing outstanding service and have a genuine interest in making a difference, we want to hear from you.

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