Delivering Exceptional Customer Experiences

1 day ago

Melbourne, Victoria, Australia beBeeService Full time $25,000 - $50,000

Customer Service Representative

Our business is seeking a skilled and experienced Customer Service Representative to join our team. As a key member of our operations, you will be responsible for delivering exceptional customer service and support to our clients.

The role involves providing assistance to passengers checking in at Melbourne Airport, ensuring that their experience is seamless and hassle-free. You will be the 'face of the company' to our clients and passengers, making sure that their needs are met with care and attention.

This is a permanent part-time position, working between 20-38 hours per week on a shiftwork roster. You must be available to work shifts that may commence as early as 05:00 am and finish as late as 24:00 midnight.

We offer a competitive salary package, paid in accordance with the Airline Operations Ground Staff Award. This means that you will have the opportunity to earn between $25,000 - $50,000 per year.

Key Responsibilities:

  • Deliver check-in services to our airline customers
  • Verify passenger information and issue boarding passes
  • Educate passengers about airport security protocols and luggage allowances
  • Safely direct passengers to the correct gate for their flight
  • Ensure the safe and secure operation of all equipment
  • Perform boarding gate duties, including public announcements
  • Action basic administration duties

Requirements:

  • Clear communication and good interpersonal skills
  • Ability to perform tasks at a high standard of customer service
  • A valid driver's license
  • Experience in the aviation industry (desirable)
  • Caring approach to dealing with people
  • Excellent organisation and time management skills
  • Strong ability to multi-task, prioritise and meet deadlines
  • Customer focus to deliver exceptional service
  • Ability to adapt to changing priorities and situations
  • Able to work well in a fast-paced team environment
  • Manual handling procedures
  • Conflict resolution skills
  • Proficient in report writing, in plain and clear English
  • Intermediate skills for Microsoft Office Suite

Benefits:

  • Ongoing career training and development
  • Employee rewards programs
  • Access to discounts and benefits across travel, retail, lifestyle and other areas

  • Delivering Exceptional Customer Experiences

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $70,000 - $90,000

    Customer Service ProfessionalWe are seeking a skilled customer service professional to join our team. As the face of our organisation, you will deliver exceptional service and support to customers.Key ResponsibilitiesProvide warm, professional customer service with a customer-first mindset.Handle inquiries, resolve issues, and escalate when necessary for a...

  • Deliver Exceptional Customer Experiences

    20 hours ago

    Melbourne, Victoria, Australia beBeeCreativity Full time $40,000 - $60,000

    Customer Service RepresentativeWe are seeking a highly skilled and passionate Customer Service Representative to join our team.This role involves providing exceptional customer service, building lasting relationships with customers, and achieving sales targets. You will be responsible for creating a positive and engaging experience for our customers, while...

  • Delivering Exceptional Customer Experiences

    19 hours ago

    Melbourne, Victoria, Australia beBeeConcierge Full time $60,000 - $80,000

    Customer Experience Specialist WantedWe are seeking a professional and friendly Concierge/Valet to join our esteemed Dealership.The ideal candidate will be responsible for delivering exceptional customer service, managing a fast-paced carpark, assisting with VIP transfers, and creating a personalised customer experience.Key Responsibilities:Be the first...

  • Deliver Exceptional Customer Experiences

    7 days ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $80,000 - $110,000

    Customer Journey SpecialistWe are seeking a Customer Journey Specialist to deliver an exceptional customer experience in the prebuild phase of homes.This involves frequent outbound calls to support our customer service delivery and taking a proactive approach to customer contact.About Your Key Responsibilities:Handle customer enquiries via email and phone in...

  • Deliver Exceptional Customer Experiences

    3 days ago

    Melbourne, Victoria, Australia beBeeFashion Full time $75,000 - $90,000

    Concession Manager RoleWe are seeking an exceptional Concession Manager to lead our team at a premium retail location.About the OpportunityThis role offers the chance to deliver outstanding customer service and empower a high-performing team, focusing on delivering exceptional customer experiences.The ideal candidate will be passionate about fashion, have...

  • Delivering Exceptional Customer Experiences

    1 day ago

    Melbourne, Victoria, Australia beBeeAmbassador Full time $120,000 - $135,000

    Seasonal Brand Ambassador OpportunityWe're seeking a Seasonal Brand Ambassador to join our team in delivering exceptional customer experiences.About the Role:This is an exciting opportunity for a flexible and reliable individual to work in a fast-paced environment and embody our brand's values and mission.Key Responsibilities:Deliver warm and engaging...

  • Delivering Exceptional Customer Experiences

    2 days ago

    Melbourne, Victoria, Australia beBeeCustomer Part time $50,000 - $70,000

    Delightful Customer Experience Are you passionate about delivering exceptional customer service and solutions in a dynamic retail environment? We are seeking a Retail Sales Consultant to join our team on a part-time basis. As a member of our team, you will be trained to provide outstanding customer experiences, empower customers with personalized solutions,...

  • Deliver Exceptional Customer Experiences

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $55,000 - $85,000

    Customer Service SpecialistWe are seeking highly motivated professionals to provide exceptional customer service as part of our dynamic team. The ideal candidate will have previous experience in customer-facing roles, excellent communication skills, and a passion for delivering outstanding results.About the Role:The Contact Centre operates between 8am to 7pm...

  • Deliver Exceptional Customer Experiences

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $65,000 - $95,000

    Job Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team. As a key member of our leadership group, you will play a vital role in driving business growth and delivering exceptional customer experiences.The successful candidate will have full accountability for the day-to-day running of the...

  • Deliver Exceptional Customer Experiences

    19 hours ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $45,000 - $84,000

    Connect with CustomersWe're dedicated to helping people stay connected, work better and live smarter. As a customer-focused professional, you'll be the face and voice of our organization, delivering exceptional service and advice to customers.About this RoleYou'll work in our busy store environment, communicating with customers and identifying their unique...