Excellent Communication Skills

6 days ago

Melbourne, Victoria, Australia beBeeResponsibility Full time $70,000 - $85,000

Customer Service Representative Job Opportunity

We are seeking a reliable and detail-oriented individual to join our team as a Customer Service Representative. This role involves providing exceptional service to guests, ensuring a memorable experience for all visitors.

About the Role

You will possess strong communication skills, with the ability to connect with others and create a positive atmosphere. A valid driver's licence is essential, as is holding a Responsible Service of Alcohol (RSA) Certificate.

This is a dynamic role that requires efficient handling of guest registration and departure processes, maintaining accurate accounts and providing helpful information. You will also respond to incoming calls professionally and politely, striving for Total Customer Satisfaction.

Our Hotel

Our hotel offers a unique village centre supporting the airport community, featuring premier event spaces, food and beverage venues, and a premium co-working space. Guests can enjoy a selection of dining options, including Italian-inspired cuisine, barbecue and beer, and classic Melbourne cafe culture.

This property boasts 464 rooms across two brands, located just steps from Terminal 4, Melbourne Airport, making it an ideal choice for travellers and professionals alike.

What We Offer
  • Ongoing learning programs through our Academy platforms, including self-paced training and face-to-face development opportunities.
  • The ALL Heartist employee benefit card, offering discounts on accommodation, food, and beverages at Accor properties worldwide.
  • Complimentary car parking.
  • Mental health and well-being support initiatives.
  • Access to our Employee Assistance Program.

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