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Service Support Coordinator

2 months ago

Bayswater, Australia JELD-WEN AS Full time

About our Organisation

Trend Windows and Doors is a leading Australian window manufacturer with a reputation for quality, innovation, and design spanning over 50 years. As part of a larger group, we offer a diverse range of iconic brands, including Corinthian Doors, Stegbar Windows & Doors, Aneeta Window Systems, Regency Shower Screens & Robes, Trend Windows & Doors, A&L Windows, and Breezway louvres.

About our Opportunity

We are seeking a highly organized and customer-focused individual to join our Service Support team as a Service Support Coordinator. In this role, you will play a critical part in ensuring seamless installation schedules and delivering exceptional customer experiences.

Key Responsibilities

  • Review and revise daily installation schedules to meet customer needs
  • Communicate with customers to confirm installation dates and times
  • Prepare and manage service paperwork
  • Provide after-sales support and resolve customer issues
  • Collaborate with the After Sales Support Coordinator to ensure efficient service delivery

About You

To succeed in this role, you will need:

Previous customer service experience with strong administration skillsExcellent interpersonal skills and ability to adapt communication style to customer needsHighly organized with strong multitasking and prioritization skillsDependability, punctuality, and ability to commit to a Monday to Friday schedule

About the Benefits

  • Additional paid day's leave on your birthday
  • Ability to schedule leave every year at Christmas
  • Generous discounts on our extensive range of products
  • Ongoing training and career development
  • Employee Assistance Program access

Why Choose Us

At Trend Windows and Doors, we value our employees and offer a supportive work environment, opportunities for growth and development, and a commitment to delivering exceptional service and quality.