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VIP Customer Service Ambassador

2 months ago

Melbourne, Victoria, Australia Easygo Full time
About the Role

We are seeking a highly skilled and experienced Turkish speaking customer service professional to join our team as a VIP Customer Service Ambassador. As a key member of our customer experience team, you will be responsible for building and maintaining strong relationships with our high-value clients, providing exceptional customer service, and driving business growth.

Key Responsibilities
  • Develop and maintain trusted relationships with new and existing high-value clients to determine existing and future business needs
  • Understand the client's objectives and decision-making process and form long-term partnerships with individuals
  • Actively and successfully manage the assigned accounts from start to finish, including managing and maintaining your relationship, ensuring all enquiries are followed through
  • Identify and grow opportunities within your client base and collaborate with the VIP team to ensure maximum growth
  • Ensure the timely and successful delivery of products, in line with customer needs and objectives
  • Analyze client behaviors and overall value to the business
  • Make optimal use of communication tools, such as chat rooms, email, and other platforms required to engage with VIP players
  • Collaborate with other departments to improve the overall customer experience
  • Collaborate with VIP Manager, Supervisor, and Senior hosts to contribute to team development goals
Requirements
  • Minimum 1 year experience working in a customer service environment
  • Excellent communication and writing skills
  • Bilingual in English and Turkish
  • Sports or marketing qualifications preferred but not required
  • High level of global sports knowledge
  • Strong gambling knowledge
  • Cryptocurrency knowledge is advantageous
  • Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Jira, and Intercom
What We Offer
  • EAP access for you and your family
  • Access to over 9,000 courses across our Learning and Development Platform
  • Paid volunteer day
  • Two full-time baristas who will make your daily coffee, tea, or fresh juice
  • Daily catered breakfast
  • Massage Wednesdays - we get professionals to do this
  • Team lunches and happy hour in the office from 4pm on Fridays
  • Fun office environment with pool tables, table tennis, and all your favorite gaming consoles
  • Help yourself drinks fridges and snack shelves