Onboarding Experience Specialist

5 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $120,000 - $180,000
Job Title:

Customer Onboarding Manager


Job Summary:

As a Customer Onboarding Manager, you will play a pivotal role in ensuring seamless customer onboarding experiences. Your expertise will be crucial in defining milestones and use cases with customers to achieve value from their investment in the fastest possible time.

You will oversee project management of a portfolio of enterprise customer onboardings to successful outcomes, accelerating Time to Value, growth, and retention of customers.

Key Responsibilities:
  • Project manage a portfolio of enterprise customer onboardings to successful outcomes.
  • Collaborate with internal technical resources to empower and train customers to use a platform and its features as efficiently as possible.
  • Engage with customer stakeholders to understand their business and technical goals for using the platform, building credible relationships throughout the customer organization.
  • Coordinate effectively with client agencies and third parties to drive desired outcomes.
Requirements:
  • 3 years+ managing mid-market or enterprise implementation projects across multiple senior client stakeholders at a SaaS company.
  • Good communicator with strong influencing skills.
  • Strong problem-solving skills and ability to manage conflicting priorities.
  • Technical domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming.

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