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Senior Claims Professional
3 weeks ago
We are seeking a skilled Claims Professional to join our team in Sydney CBD. The successful candidate will have strong analytical skills, excellent customer service abilities, and the ability to work efficiently in a fast-paced environment.
Key Responsibilities:
- Review and assess travel insurance claims, including trip cancellations, delays, lost baggage, medical emergencies, and other covered events.
- Investigate claim circumstances, including interviewing claimants, witnesses, and service providers.
- Verify documentation, request additional information, and determine claim validity.
- Estimate financial losses and provide detailed reports to support claim decisions.
- Guide and mentor junior assessors, providing training and technical advice.
- Collaborate with underwriting, emergency assistance, and other internal teams on complex claims.
- Manage urgent emergency assistance claims, ensuring timely and effective resolution.
- Ensure compliance with all regulatory requirements and maintain accurate claim records.
Requirements:
- 2+ years' experience in claims handling, preferably in the travel or insurance industry.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- High attention to detail and accuracy.
About Us:
This is an exciting opportunity to play a key role in delivering efficient, fair, and customer-focused claims solutions.
