Senior Claims Professional
6 days ago
About the Role
As a Senior Claims Consultant, you will be responsible for managing a portfolio of claims, providing technical support on claims strategies and management, conducting quality assurance reviews, coaching and mentoring claims consultants, and maintaining relationships with internal and external stakeholders.
Key Responsibilities
- Manage end-to-end retail insurance claims, including Income Protection, Total & Permanent Disability, and Trauma
- Resolve complaints and review disputed claim decisions
- Develop and enhance the team's skills and capabilities
- Drive continuous improvement and process enhancements
- Uphold Zurich's claim philosophy
Requirements
- Proven experience as a Senior Claims Consultant in Life Insurance (or a high-performing claims consultant)
- Expertise in LICOP (Life Insurance Code of Practice) and the Insurance Contracts Act
- Proven experience in coaching and mentoring Claims Consultants
- Demonstrated ability to drive continuous improvement and process enhancement initiatives
Benefits
- 5 weeks of annual leave through our Z leave initiative
- 15 days of personal/carer's leave
- Access to Family Care (parental leave)
- Hybrid working arrangement - 3 days in the office and 2 days working from home per week
- Wellbeing programs and benefits
About Us
We are a global organization committed to making a positive impact on our customers, communities, and the planet. We value diversity, inclusion, and equity, and strive to create a workplace where everyone can thrive. If you share our values and are passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.
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