Delivering Memorable Guest Experiences
1 week ago
Exceptional Guest Experience Specialist
We are seeking a skilled and enthusiastic individual to join our team as an Exceptional Guest Experience Specialist. In this role, you will be responsible for delivering exceptional service and genuine connections to our guests.
To succeed in this position, you will require:
- Relevant hotel experience with similar roles
- Excellent communication skills and professional telephone manner
- Enthusiastic approach and attention to detail
- Ability to remain calm in high-volume work situations
The key responsibilities of this role include:
- Providing product knowledge of the local area and hotel
- Converting reservations enquiries and maximising upsells
- Receiving and processing guest reservations efficiently
- Collaborating with hotel departments for optimal guest outcomes
- Handling calls professionally and monitoring arrivals and departures
In return for your hard work and dedication, you can expect:
- Accommodation discounts from day one
- 30% off food and beverage
- Opportunities for career growth and training within the property
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