Chief Claim Resolution Specialist
1 day ago
This is an exciting opportunity to join our organization as a Case Manager. As a key member of the team, you will be responsible for delivering exceptional customer experiences through the end-to-end claims process.
About the Role:- Support customers on their return-to-work journey, acting as the primary point of contact for stakeholders including injured workers, employers, and medical professionals.
- Evaluate and manage cases, ensuring compliance with legislative codes and company policies.
- Develop and implement claim strategies, working closely with stakeholders to achieve optimal outcomes.
- Effectively communicate with clients, colleagues, and other stakeholders, using strong written and verbal communication skills.
- You have a high degree of influencing skills, with the ability to build strong relationships with clients and colleagues.
- You possess strong analytical and problem-solving skills, with the ability to think critically and make sound judgments.
- You are a customer-centric individual, committed to delivering exceptional service and achieving positive outcomes for clients.
We are a global insurer dedicated to helping people build strength and resilience in the face of uncertainty. We believe that diversity and inclusion are essential to our success, and we're committed to creating an inclusive workplace where everyone feels valued and respected.
Key Skills:- Analytical Thinking
- Case Management
- Claims Settlement
- Communication
- Critical Thinking
- Customer Service
- Data Privacy
- Disability Claims
- Intentional Collaboration
- Managing Performance
- Negotiation
- Personal Injury Claims
- Risk Assessments
- Sound Judgment
- Stakeholder Management
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