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Customer Service Representative

2 months ago

Blacktown, New South Wales, Australia Workers Lifestyle Group Full time
About the Role

We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Workers Lifestyle Group. As an All-Rounder Customer Service Professional, you will be responsible for delivering exceptional customer experiences across various areas of our business, including our bar and gaming areas.

Key Responsibilities
  • Building rapport with members and guests from diverse backgrounds
  • Assisting members and guests with enquiries and requests
  • Providing beverage service, TAB, and Keno services in a fast-paced environment
  • Maintaining cleanliness of our service areas
Requirements
  • Previous customer service experience is essential
  • Current RSA and RCG (ARCG qualification is preferred but not essential)
  • Availability to work a range of shifts, including late nights, weekends, and public holidays
  • Bar and gaming service experience is preferred
  • Ability to work in a fast-paced environment
  • Able to meet the physical requirements of the role, including standing for long periods of time
  • Excellent interpersonal skills
What We Offer
  • Competitive casual rate above award rate
  • Employee Enterprise Agreement
  • Free onsite undercover parking
  • Uniforms provided
  • Staff events, including trivia, paint and sip, and karaoke
  • Employee Assistance Program - up to 6 sessions annually
  • 25% staff discount with our food vendors