Key Client Relationship Manager

We are seeking a skilled Account Manager to join our team. As an Account Manager, you will be responsible for managing valued and loyal clients through face-to-face contact, calls and emails.

Your primary focus will be on delivering consistent and well thought out management to ensure your clients receive the best possible service within the industry.

This role is ideally suited to an enthusiastic, self-motivated individual with the ability to quickly and easily develop relationships, who has a strong personal interest in sports, horse racing and wagering.

Key responsibilities include:

• Develop and maintain trusted relationships with new and existing high value clients to determine their existing and future business needs.
• Understand the client's objectives, buying criteria and decision-making process and forming long-term partnerships with individuals.
• Actively and successfully manage the assigned accounts from start to finish including managing and maintaining your relationship, ensuring all enquiries are followed through.
• Identify and grow opportunities within your client base and collaborate with the premium team to ensure maximum growth.
• Present innovative business solutions to potential clients through direct communication i.e. face-to-face meetings, telephone calls and/or via SMS/email.
• Ensure the timely and successful delivery of products, in line with customer needs and objectives.
• Host clients at industry events.
• Support sales and marketing initiatives to drive sales.
• Analyse client behaviours and overall value to the business.
• Proactively manage the Responsible Gambling practices of our customers.
• Set up client specific offers and see them through from concept to execution.

To succeed in this role, you will need:

• 5+ years' experience in Account Management (within a similar or relevant industry).
• Good interpersonal skills and the ability to communicate at all levels within the business.
• A willingness to represent the company and host clients at events and sporting events.
• Experience within the gaming and/or wagering industry is highly regarded.
• Exceptional listening, negotiation and presentation skills.
• Previous experience in a sales role (ideally wagering).
• The initiative to go above and beyond and act on opportunities in a timely manner.
• A willingness to learn, harnessed with a proactive personality and a good work ethic.
• Demonstrated success in achieving KPI targets.
• Client focused i.e. committed to delivering innovative solutions that are tailored specifically to clients needs.
• Demonstrate empathy and understanding within the work environment – expressing opinions appropriately, listening to the message being delivered, and appropriately managing errors and possible conflicts.
• Proven ability to manage multiple projects at a time, under challenging circumstances.
• Meticulous attention to detail and the quality of work produced; ensuring excellence and always seeking ways to improve output.
• Drive and determination to continuously develop one's own skills and competencies to assist the continued/ongoing growth and success of the business.

We offer a range of benefits to support your career development and well-being, including:

• A hybrid working program allowing flexibility and autonomy.
• An annual bonus scheme recognising exceptional performance.
• Parental leave provisions.
• An employee assistance program providing support whenever needed.
• A range of additional perks, such as social events, gym classes, pet-friendly offices and more.

We're passionate about creating a platform that sports lovers can trust and enjoy. Join us in our journey to change the game, innovate daily and create something truly special.