Customer Service Representative

1 month ago


Ballarat, Victoria, Australia Serco Full time
About the Role

We are seeking a Customer Contact Officer to provide advice, assistance and support to customer enquiries on behalf of one of our State Government Departments.

You will be part of our Contact Centre, which is a fast-paced, energetic environment where priorities can change frequently based on the demands of our customers.

In this role, you will be making a difference in the lives of people by servicing customer interactions and supporting the wider Victorian community.

Key Responsibilities
  • Provide advice, assistance and support to customer enquiries
  • Service customer interactions and respond to queries in a professional and courteous manner
  • Work collaboratively with colleagues to achieve team goals and objectives
Benefits

We offer a range of benefits to support our paramount commitment to staff wellbeing, including:

  • Fully paid, comprehensive on-the-job training at one of our dedicated training centres
  • Rewards and recognition program, including awards and retail discounts
  • Ongoing training tailored for your personal and career development goals, including opportunities outside your current team or location
  • A friendly and diverse team with inclusivity and care at the heart of everything we do
  • Access to our 24/7 Employee Assistance Program, including immediate mental health and counselling support
About Us

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, justice, immigration, healthcare, facilities management and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.



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