Customer Service Representative

3 weeks ago


Ballarat, Victoria, Australia Serco Full time

About the Role

As a Customer Contact Officer with Serco, you will be providing advice, assistance, and support to customer enquiries on behalf of one of our State Government Departments.

Your Key Responsibilities

  • Respond to customer enquiries in a fast-paced, energetic environment
  • Provide solutions and support to customers
  • Work collaboratively with the Contact Centre team to achieve service delivery goals

What We Offer

  • Fully paid, comprehensive on-the-job training at one of our dedicated training centres
  • Rewards and recognition program, including awards and retail discounts
  • Ongoing training tailored for your personal and career development goals
  • A friendly and diverse team with inclusivity and care at the heart of everything we do
  • Access to our 24/7 Employee Assistance Program, including immediate mental health and counselling support

About Us

At Serco, we deliver essential public services around the world. We are a team of 50,000 people responsible for managing complex public services in areas including defence, justice, immigration, healthcare, facilities management, and citizen services.

Join Our Team

We are committed to diversity and encourage people from different backgrounds to apply. By joining Serco, you will have access to our Global Employee Networks, which promote diversity, inclusion, and belonging.



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