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Administrative Support Specialist

1 week ago

City of Yarra, Australia Care Connect Group Full time

About Us:

Care Connect Group is a dynamic organisation committed to delivering safe, effective, and personal care to consumers. Our mission is to empower individuals to live independently and safely at home, and we're seeking an experienced Service Coordinator to join our team.

The Role:

As a Service Coordinator, you will provide administrative support and resolve client requests within applicable service levels. You will be responsible for building and developing relationships with internal and external stakeholders to facilitate the best outcomes for Care Connect and their clients.

Your Key Responsibilities:

  • Providing administrative support and resolving client requests within applicable service levels
  • Building and developing relationships with internal and external stakeholders
  • Maintaining client expectations by providing timely responses to all enquiries
  • Identifying and appropriately escalating client risk, health & wellbeing matters in accordance with authorised processes and quality standards

Requirements:

To be successful in this role, you will have:

  • Qualification or formalised training in Customer Service, Business Administration or equivalent
  • In the absence of a completed qualification, a minimum of 3 years' experience in a high volume incoming phone contact role or related field with a proven track record of exceeding client expectations
  • Outstanding client coordination and customer service skills
  • Excellent interpersonal skills and the ability to link people into a range of supports & services

About You:

You are a great team player who loves helping others, confident in handling a busy workload within tight time frames, and enjoy learning on the job. You are committed to treating others with respect and maintaining confidentiality. You share our workplace values of Collaboration and Courage, Authenticity, Respect, and Excellence - CARE - in everything you do.