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Technical Customer Service Professional
2 weeks ago
We are seeking a highly skilled Customer Service Leader to oversee our customer service operations.
Key Responsibilities:- Lead and develop a team of customer service specialists to deliver exceptional service to our customers.
- Develop and implement customer service strategies to enhance the overall customer experience.
- Analyse key performance metrics to drive operational efficiency within the customer service centre.
- Collaborate with internal teams to identify trends in customer feedback and modify service offerings accordingly.
- A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within a technical industry.
- Proven Bachelor Degree or Equivalent.
- Exceptional communication and interpersonal skills.
- A proactive, problem-solving mindset with a strong focus on continuous improvement and customer satisfaction.
This is an excellent opportunity for a strategic leader passionate about driving customer excellence in a technical field.
About Us:Our company values customer satisfaction and employee development. We offer a dynamic work environment with opportunities for growth and professional development.
